The following return policies and procedures have been established for all www.quickink.ca orders.
OPENED MERCHANDISE
Refill Kits Opened refill kits may be returned within one year of purchase for a replacement kit or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. If you are having difficulties with your cartridge after refilling, please visit our refill help page for troubleshooting tips or call us at +1-604-608-1836 as most problems can be fixed over the phone.
Remanufactured Cartridges Opened remanufactured cartridges may be returned within one year of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at +1-604-608-1836 Monday-Saturday 10:00 AM - 5:30 PM PST to set up a replacement or return.
Laser Toner Cartridges Opened toner cartridges may be returned within one year of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at +1-604-608-1836 Monday-Saturday 10:00 AM - 5:30 PM PST to set up a replacement or return.
Compatible Cartridges Opened compatible cartridges may be returned within one year of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at +1-604-608-1836 Monday-Saturday 10:00AM - 5:30PM PST to set up a replacement or return.
Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping:
Customers receiving free shipping will be credited the full purchase price of all products returned less $4.99 for shipping if their entire order is returned for a refund.
REFUNDSCustomers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.
EXCHANGESIf you have ordered the wrong product, or if you have bought a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.
If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the formed linked below and write your order number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 5-10 business days of the products arriving back to us.
Attn: Returns
Quickink Printer Supplies Inc.
292 Robson Street, BC, Canada
V6B 6A1
Please download and print a return form here, and return with your return package.
(Note: The file linked above requires Adobe Acrobat Reader. If you do not have Acrobat you can download it free at adobe.com)
We only accept products back for an exchange or refund for 1 year after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in sellable condition.
PACKAGING ERRORS If you have received an incorrect item(s), please email, info@quickink.ca, or call us at +1-604-608-1836, so we may immediately begin to correct the error.
Refund Policy =>
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